Refund & Return Policy
At Harley Auto Store, customer satisfaction is important to us. Please read our refund and return policy carefully before making a purchase.
Returns
We accept returns for both defective and non-defective products.
To be eligible for a return:
The item must be returned within 30 days of delivery
The item must be unused, uninstalled, and in its original packaging
Proof of purchase (order number or receipt) is required
Items that show signs of use, installation, or damage caused by improper handling may not be eligible for a return.
Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with clear photos of the issue.
Once verified, we will:
Offer a replacement, exchange, or refund, depending on availability
Cover return shipping costs for confirmed defective or incorrect items
Non-Defective Returns
For non-defective returns:
Customers are responsible for return shipping costs
Original shipping fees (if any) are non-refundable
A refund will be issued once the returned item is received and inspected
Exchanges
We accept exchanges for eligible items.
Exchanges are subject to product availability
Customers may be responsible for shipping costs unless the item is defective or incorrect
Refunds
Once your return is received and inspected:
Approved refunds will be processed to your original payment method
Refunds are typically completed within 5–10 business days
Processing times may vary depending on your bank or payment provider
Non-Returnable Items
The following items are not eligible for return:
Items that have been installed or used
Clearance or final-sale items
Items damaged due to misuse or improper installation
Shipping & Delivery
Orders are processed within 1–3 business days.
Delivery to the United States typically takes 7–15 business days, depending on location and customs processing.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: info@harleyautostore.com